Terms of Use.

01

Acceptance of terms

These Terms of Use ("Terms") govern your access to and use of kehai.io and the Kehai service. By accessing the website or creating an account, you confirm that you've read, understood, and agree to be bound by these Terms and the Privacy Policy, which is incorporated by reference.

If you're using Kehai on behalf of an organization, you represent that you have authority to bind that organization to these Terms. Continued use following any update constitutes acceptance of the revised Terms.

02

About Kehai

Kehai is privacy-first web analytics operated by:

The public website is informational. Information published here does not constitute a commercial offer within the meaning of Article 71 of the Polish Civil Code (Kodeks cywilny); it is an invitation to negotiate. A subscription is concluded through the order flow, and its terms are the plan, price, and limits shown in your order summary.

Nothing on this website constitutes legal, financial, accounting, or regulatory advice. In particular, the cookie and storage statement describes the tracker's technical behavior. Whether your installation requires consent or a notice depends on its collection, configuration and applicable law.

This website does not host user-generated content. The contact form transmits your data to the operator but does not publish it.

03

Accounts

Kehai is sold to businesses. An account is opened for a company, a sole trader, a public body, or another organization, for purposes connected with what it does. It is not offered to consumers, and checkout asks for a business identity and refuses an order that does not carry one. If you are buying for an organization, you confirm you may bind it.

Accounts require accurate details and a verified domain. You verify a domain by placing a DNS record the operator gives you, which proves you control the site you are asking to measure.

You are responsible for what happens under your credentials, and for keeping them secure. Tell the operator at once if you believe they have been compromised. Seats are for the people in your organization; sharing one login between several people defeats the audit trail that records who changed what.

Every account owner enters through a one-time invitation. There is no public registration route on the panel, and an account cannot be created by anybody the operator or an existing owner did not invite.

An account that has never been used and holds no data may be removed after 12 months of inactivity, on 30 days' notice to the address on it.

04

The service and its availability

Kehai measures traffic on the sites you register and shows you the result. What a plan includes is stated on the pricing page and in your order summary, and those are the terms of your subscription.

There is no service level agreement and no uptime commitment. The operator runs the service with reasonable care. The platform checks continuously and automatically that both databases answer, but a person is not on call around the clock, no percentage of availability is promised, and there are no service credits. The security page says what is and is not in place. If a commitment is a requirement for you, say so before you buy and it will be answered honestly rather than papered over.

Collection is designed to fail safely: if the service cannot be reached, the script on your site sends nothing and your pages are unaffected. Measurement of that period is lost and cannot be reconstructed, because there is nothing stored on the visitor's device to replay.

The operator may add, change, or remove features. A change that materially reduces what a paid plan includes is announced by email at least 30 days ahead, and you may cancel and receive a refund of the unused remainder of the term.

Human email support is included on every plan and provided on a reasonable effort basis. We aim to reply within one business day. This is a target for the first human reply, not a guaranteed response or resolution deadline. Business hours are Monday to Friday, 9:00 to 17:00 Europe/Warsaw (CET/CEST), excluding Polish public holidays. We prioritize problems affecting measurement, account access, or payments according to their impact. Operator support can be agreed separately in a written offer. Unless that offer specifies otherwise, the same target applies.

05

Plans, limits, and fair use

Each plan quotes a monthly visit band and a retention ceiling. The band describes the traffic the plan is priced for, not a switch that stops counting.

Exceeding the band does not block collection and does not lose data. One month over costs nothing. If you are over for two consecutive months, the operator contacts you to agree a plan that matches your traffic, effective from the following period. Nothing is billed retroactively and no measurement is discarded.

A visit is priced for up to ten pages on average. If your account's visits average more than that for two consecutive months, the operator contacts you in the same way, to agree a plan that matches your traffic from the following period. Nothing is blocked and no measurement is discarded.

Retention is chosen per site within the ceiling of your plan. Lowering it applies to data already stored, and that deletion cannot be undone.

The service is for the sites you own or are authorized to measure, and for the people in your account. Measuring sites for clients is included, on your own account and under your own plan: an agency, a studio, or a freelancer needs no separate agreement to do it, and can give each client read access to that client's site alone. What needs a written agreement is reselling access, or operating the service on behalf of third parties as though it were your own product.

06

Fees, taxes, and payment

Every plan starts with seven days free. Checkout asks for a payment method, and nothing is charged during those seven days. At the end of the trial the card is charged the plan's price, plus VAT where it applies, unless you have canceled before then. You can cancel the trial from the billing portal at any time, and nothing is charged if you do.

Subscriptions bill monthly or annually through Stripe, in advance. Prices are quoted excluding VAT and the exact charge is shown before you pay. The operator stores no payment card data at any time.

VAT is applied according to your status and location. For a business customer in another EU member state that supplies a valid VAT identification number, the reverse charge applies and no VAT is added. You are responsible for the accuracy of the number you give and for any assessment that results from an incorrect one.

A failed payment is retried. If it has not succeeded after the retry schedule, the subscription enters a grace period during which the service continues, and you are notified. Persistent non-payment leads to suspension under the clause below rather than to silent deletion.

Prices may change. A change to the price of your existing subscription is announced by email at least 30 days before it takes effect, and applies from the start of your next billing period. You may cancel before it does. A price shown on the public pricing page may change at any time for new subscriptions without affecting yours.

07

Term, renewal, and cancellation

A subscription renews automatically at the end of each period, at the same plan and the price then in force for it, until you cancel. The renewal date and amount are visible in your billing portal at all times.

You can cancel at any time from that portal, with no notice period and no conversation. The plan runs to the end of the period you have already paid for, or to the end of the trial if you are still in one, and a period already paid for is not refunded in part. Canceling stops the renewal; it does not end the service you have already bought.

Moving to a larger plan takes effect at once and is charged pro rata. Moving to a smaller one takes effect at the end of the current period.

Operator is the exception. It is invoiced rather than charged, and either side ends it with 30 days' written notice, because it reserves a person's time as well as a service.

08

Right of withdrawal

Kehai is not sold to consumers, and one case still carries a 14-day right to withdraw. Checkout refuses an order without a business identity, so an ordinary consumer contract does not arise. Where a right of withdrawal does apply, described next, it runs for 14 days from the day the contract is concluded. To withdraw, tell the operator at hello@kehai.io before the period ends. A clear statement is enough and no form is required.

A sole trader may hold it even so. Under the Polish Consumer Rights Act (ustawa o prawach konsumenta), a natural person entering a contract directly connected with their business has the same right of withdrawal if the contract is not professional in character for them. This is assessed from the contract and their business activity, taking particular account of the activity disclosed in CEIDG.

The service starts at once, and the right ends when the service has been performed in full. Kehai makes the panel and the collector available as soon as the account exists, which is the point of buying it; measuring begins when the script is installed. Because of that, checkout asks you to confirm two things: that you request performance to begin before the withdrawal period ends, and that you acknowledge the right of withdrawal is lost once the service has been performed in full, which for a subscription is the end of the period you paid for. Starting early does not end the right by itself.

Where the service has begun but is not yet fully performed and you then withdraw, you pay for what was supplied up to that point, in proportion to the whole. Anything else is refunded within 14 days, by the same means you paid.

None of this applies to a business customer for whom the contract does have a professional character. That customer's cancellation rights are the ones in the clause above.

09

Suspension

The operator may suspend access where it is necessary, and prefers suspension to termination because it is reversible.

• ·Non-payment, after the grace period and after notice
• ·Use that violates the prohibited use clause below, immediately where the violation is material
• ·A load that threatens the service for other customers, for as long as it continues
• ·A legal requirement or a credible report of unlawful use

You are told the reason and what would lift it, except where the law prevents that. Collection stops during a suspension and that period cannot be recovered afterwards. Suspension does not extend your billing period, and where the suspension turns out to have been the operator's mistake, the affected period is credited.

10

Your data, and getting it out

Your analytics data is yours. The operator claims no ownership of it, does not sell it, and does not use it to train general-purpose models. Infrastructure processing, customer-authorized sharing, exports and assistant access follow the customer's instructions. The forecasting feature fits a statistical model to the selected history to provide the forecast the customer requested. The operator processes it as your processor under the Data Processing Addendum.

Export is a feature, not a favor. While you have access to the account, retained analytics data can be downloaded from the panel in open formats at no additional charge. The reporting API exports the reports it supports. Site archives also include the supported configuration records, while account credentials and secrets are excluded. There is no paid export plan and there never will be one.

When a subscription ends, collection stops and the account stays open for 30 days, readable but no longer counting, so you can take everything with you. After the 30-day export window, the site becomes due for erasure. The scheduled sweep normally removes analytics data within a day, with the 30-day deletion deadline specified in the Data Processing Addendum. Backup copies follow their separate expiration process described on the security page and the Addendum's maximum deletion deadline. Deletion is certified in writing on request.

11

Intellectual property

All content on this website and in the service is the exclusive property of the operator, except where credited to a third party, and is protected by Polish and EU intellectual property law, including the Polish Act on Copyright and Related Rights (ustawa o prawie autorskim i prawach pokrewnych).

Software and design

The Kehai software, panel, tracker script, this website's text, graphics, layout, design, and code are owned by the operator or used under license. You may not reproduce, modify, distribute, or create derivative works for commercial purposes without prior written permission.

The mark

The kanji lockup 気配, the name "Kehai", and the horizontal wordmark identify the service. Use of these in a way that suggests endorsement, partnership, or origin from Kehai, without prior written permission, is not permitted. Press assets are provided for editorial use.

Your data

Your analytics data, your sites, and your exported files remain yours. The customer reference permission below does not transfer ownership.

Customer names and logos

By accepting Terms that include this clause as a customer, you allow the operator to identify your business as a Kehai customer while your subscription or agreed trial is active. You grant a non-exclusive, worldwide, royalty-free permission to use your public business name and logo for that purpose: to store and reproduce them digitally or in print, display them on Kehai's website, portfolio, and social channels, and distribute them in presentations, proposals, and other sales materials.

This covers only your own business's branding that you own or are authorized to license. Adding a client's site does not grant permission to use that client's branding. Ownership stays with you. We follow brand guidelines you provide, preserve the logo's proportions and identity, and do not imply endorsement or partnership. Testimonials, case studies, analytics results, and nonpublic information need separate approval. An individual's name or likeness also needs separate permission.

Prefer not to be listed, or want to agree a particular use? Email hello@kehai.io at any time, including before first publication. You may withdraw this permission without affecting your service or price. Your withdrawal takes effect on receipt, despite the notice timing in section 20. Once we receive your request, or your subscription or agreed trial ends, we stop adding your branding to new materials and stop distributing existing copies. We remove it from online materials we control within 14 calendar days. We do not recall copies already distributed. Any branding restrictions or confidentiality commitments we agree with you, including by email and before these Terms, remain effective and take precedence over this clause.

For customers who accepted an earlier version without this clause, we obtain separate agreement before using their branding; continued use alone does not grant this new permission. Where applicable law requires a separately signed authorization, we obtain it before publication.

Personal-use license

You're granted a limited, revocable, non-transferable license to view this website for personal, non-commercial reference. You may share links, print or save individual pages, and quote short excerpts with attribution and a link back. Scraping, automated extraction, mass downloading, mirroring, and framing are not permitted without prior written permission.

12

Permitted use

• ·Browse information about the service, pricing, and published work
• ·Create and operate an account for sites you own or are authorized to measure
• ·Submit a contact inquiry through the contact form
• ·Share links to website pages by email or on social media
• ·Print or save individual pages for personal, non-commercial reference
• ·Quote short excerpts with proper attribution and a link back to the source page

All permitted use must comply with these Terms and applicable law.

13

Prohibited use

• ·Attempt to re-identify visitors from Kehai data, or combine it with other data to build a profile of a natural person
• ·Send an event name, an event property, a coupon code, or an item name that identifies a person. Intake refuses what it can recognize; a per-customer coupon code is one it cannot, so send the campaign code
• ·Measure sites you have no right to measure
• ·Scrape, harvest, or systematically copy content for any commercial purpose
• ·Mirror or republish substantial parts of the website on another domain
• ·Submit false, misleading, or spam inquiries through the forms
• ·Impersonate the operator or any customer of Kehai
• ·Transmit malicious code or attempt unauthorized access to any system, server, or data
• ·Use automated tools in a way that places an unreasonable load on the infrastructure
• ·Interfere with or disrupt the integrity or performance of the service
• ·Use the website or service in any manner that violates applicable law or the rights of any third party

Violations may result in immediate termination of access, without a refund where the violation is material, and may be reported to the relevant authorities.

14

Contact form

Submitting the contact form does not create a binding obligation for either party. We aim to reply within one business day. This target does not guarantee a response or resolution deadline. Everything the form collects is handled as described in the Privacy Policy.

15

Disclaimer of warranties

The website and service are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Reasonable efforts are made to keep content accurate and the service available, but no warranty is given that either will be continuously available, error-free, or free from technical disruptions. Parts of the website or service may be modified, suspended, or discontinued at any time; material changes to a paid subscription are announced 30 days ahead.

Any reliance you place on information found on this website is at your own risk.

16

Limitation of liability

To the maximum extent permitted by applicable law, the operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of (or inability to use) the website or service, reliance on published content, or unauthorized access to your data or transmissions.

For paid subscriptions, total liability is limited to the fees you paid in the 12 months before the claim. This applies regardless of the legal theory (contract, tort, statutory duty, or otherwise).

Where Polish or EU law mandates a standard of liability that cannot be limited, nothing in these Terms limits it. This includes liability for willful misconduct, gross negligence to the extent it cannot be limited, death or personal injury caused by negligence, and fraud. Where the user is a consumer (konsument), the limitations apply only to the extent compatible with mandatory consumer protection provisions of the Polish Consumer Rights Act (ustawa o prawach konsumenta) and EU law.

17

Third-party links

This website may link to external sites. Those links are provided for information only; the operator has no control over and accepts no responsibility for their content, privacy practices, accuracy, or availability. Inclusion of a link does not imply endorsement.

18

Privacy

Your use of this website and the service is also governed by the Privacy Policy, incorporated into these Terms by reference. In the event of conflict on a personal data matter, the Privacy Policy prevails. For your visitors' data, the Data Processing Addendum applies.

19

Force majeure

Neither party is liable for a failure to perform caused by an event beyond its reasonable control, including a natural disaster, war, civil unrest, an act of a public authority, a general failure of internet infrastructure, or a failure of a utility or upstream provider that could not be avoided by reasonable means.

The affected party notifies the other as soon as it reasonably can and resumes performance when the event ends. Where such an event prevents the service from running for more than 30 consecutive days, either party may terminate and the unused remainder of any prepaid term is refunded.

This clause does not excuse a failure to pay money already due, and it does not excuse the operator's data protection obligations, which are governed by the Addendum.

20

Assignment, notices, and entire agreement

Assignment. You may not assign or transfer the contract without the operator's written consent, which is not unreasonably withheld, except to a successor of your business by merger or sale of substantially all assets, on written notice. The operator may assign the contract to a successor of the Kehai business, on notice to you, provided the successor assumes these Terms and the Addendum in full.

Notices. Formal notice to you goes to the account owner's registered email address and takes effect the day after it is sent. Formal notice to the operator goes to hello@kehai.io and takes effect when it is acknowledged or, failing that, three business days after it is sent. Keeping the address on your account current is your responsibility.

Entire agreement. These Terms, the Privacy Policy, the Data Processing Addendum, and your order summary are the whole agreement between us on their subject and replace anything said or written before. Where they conflict: the Addendum prevails on any data protection matter, the Privacy Policy prevails on any other personal data matter, your order summary prevails on plan, price, and limits, and these Terms govern the rest.

No waiver. A failure to enforce a provision is not a waiver of it, and does not prevent later enforcement.

Feedback. If you send the operator a suggestion about the service, the operator may use it without obligation or payment. This does not apply to anything you mark confidential.

If any provision of these Terms is found invalid, unlawful, or unenforceable, it is deemed severed and the remaining provisions continue in full force. The severed provision is replaced with a valid one that most closely reflects the original intent.

21

Governing law

These Terms are governed by the laws of Poland, including the Polish Civil Code (Kodeks cywilny) and applicable EU law. The UN Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

Consumers residing in the EU also benefit from mandatory consumer protections of their country of residence, regardless of this choice of law.

22

Dispute resolution and changes

Disputes are first addressed through good-faith negotiation: email hello@kehai.io. If unresolved within 30 calendar days, disputes fall under the exclusive jurisdiction of the competent courts of Warsaw, Poland. A consumer may use the out-of-court routes available under Polish law, including the municipal consumer ombudsman and the Trade Inspection; the operator states in each case whether it agrees to take part. The European Commission's own platform is not named here because it closed in July 2025.

These Terms may be updated at any time; the date at the top shows the last revision, and material changes affecting paid subscriptions are announced by email 30 days ahead. If you don't agree to updated Terms, stop using the website and cancel the subscription.

23

Contact

For questions about these Terms: